Support for your Rio2 Tango2 Avalon

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Avalon Non-E Firmware

This is the latest firmware for the Avalon (Non-E) printer models. Version: V2.03 Release Date: 21.08.2007 Ensure the printer is connected via...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Avalon Non E Printer Driver V 1.00

This is the latest driver for Avalon printer models that do not have an "E" in the serial number. Compatible with: Windows 95 Windows 9...

Not pulling cards all the way out of the hopper.

Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...

Rio2/Tango2 Firmware 2.05

This is the latest firmware for the Rio 2 and Tango 2 printer models. This firmware update utility requires the printer to be connected on the ...

Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...

Rio/Tango/Rio2/Tango2 Driver V6.02

This is the latest recommended driver for the Rio, Tango, Rio 2 and Tango 2 printer models. Release Date: 15/11/2007 Compatible with 32...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

Not pulling cards all the way out of the hopper.

Not pulling cards all the way out of the hopper. Follow the steps below Step 1 Make sure you clean the printer rollers well. Video link to th...

Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear feed rollers Follow the steps below Step 1 Take the hoppers off. Step 2 Op...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

How do I use my Magicard printer?

We sometimes get enquiries from people who find themselves having to use a printer they are unfamiliar with. Maybe somebody left the business an...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

TeamViewer Remote Help

Click your Operating System image below to begin the downloading our Magicard Quick Support file directly from the TeamViewer website. [caption id=...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Avalon Non-E Firmware

This is the latest firmware for the Avalon (Non-E) printer models. Version: V2.03 Release Date: 21.08.2007 Ensure the printer is connected via...

Cleaning The Rio 2e Tango 2e

Here's a video on cleaning your Rio 2e and Tango 2e. Watch the Cleaning Video Here ❐ We recommend to follow this process at every dye f...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Avalon Non E Printer Driver V 1.00

This is the latest driver for Avalon printer models that do not have an "E" in the serial number. Compatible with: Windows 95 Windows 9...

Rio2/Tango2 Firmware 2.05

This is the latest firmware for the Rio 2 and Tango 2 printer models. This firmware update utility requires the printer to be connected on the ...

Rio/Tango/Rio2/Tango2 Driver V6.02

This is the latest recommended driver for the Rio, Tango, Rio 2 and Tango 2 printer models. Release Date: 15/11/2007 Compatible with 32...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

What customers say about our support...

Mark was extremely helpful, quickly responding to, diagnosing, and resolving the case for our two Magicard 600 printers. I\'m grateful for the support and impressed by the high level of customer service received.

Printer model: Magicard 600

Thank you so much! The ID printer is working great and we really appreciate the honesty of your technicians! We could have easily been billed for repairs that weren't done, as our printer is no longer under warranty, but you didn\'t charge us at all. The technician superstar told me that it was a simple loose wire, which he reattached, and they shipped it back at no charge. Thank you!

Printer model: Pronto

Alan Maxwell from Technical Support provided a very quick resolution for the problem of our MagiCard ID Printer. Excellent working and Thanks a lot!

Printer model: Rio Pro 360

Support Exceeded expectations, very prompt response and identified then resolved the issue very promptly

Printer model: Pronto100

The issue I had with the printer was resolved with speed and professionalism.

Printer model: Magicard 300

Global support centres

UK

Magicard Ltd (HQ)
Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

Brady (North America)
148 E. Stiegel St
Manheim, 17545
United States

Europe

Brady (Belgium)
Poldergotestraat 9
Zele, 9240
Belgium

Middle East

Magicard (Sales & Support Hub)
5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Please read this first

Direct technical support

Register your products

What customers say about our support...

UK

USA

Europe

Middle East

Magicard main site

Magicard Partner Portal

Magicard Marketing Portal